Welcome to the MADE TRADE FAQ. We’re here to help you navigate our mindful shopping experience. Our goal is to provide transparency and support at every step, from browsing our curated collections to the delivery of your ethically-made goods.
Products & Sourcing
What makes MADE TRADE products unique?
Our products are carefully curated from a global community of artisans and ethical makers. We prioritize items that are sustainably produced, often by BIPOC-owned businesses and skilled craftspeople from around the world. Each piece tells a story of cultural heritage and conscious creation.
Do you offer products for specific categories like home and apparel?
Yes! We offer a wide range of products for conscious living, including Accent Chairs, Bedding + Bath, Activewear, Accessories, Barware, Baby Gifts, and more. Our collections are designed to help you build a beautiful, intentional home and lifestyle.
Ordering & Account
How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. You’ll need to provide your shipping information and choose your preferred payment method.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience in the future.
Shipping & Delivery
Where do you ship?
We proudly ship worldwide! However, due to logistical constraints, we are currently unable to deliver to certain remote locations and parts of Asia. If you have a specific country inquiry, please contact us.
What are your shipping options?
We offer two intentional shipping methods:
– Standard Shipping ($12.95 via DHL or FedEx): 10-15 business days after dispatch.
– Free Shipping (on orders over $50 via EMS): 15-25 business days after dispatch. This slower option supports our commitment to reducing our carbon footprint.
How long does order processing take?
Our team takes 1-2 business days to carefully hand-check and prepare your order using recycled and biodegradable packaging materials whenever possible.
Why does delivery take longer during certain periods?
Delivery times may vary during holiday seasons or due to unforeseen circumstances such as weather or customs delays. We appreciate your understanding and patience as we navigate these challenges.
Returns & Exchanges
What is your return policy?
We want you to love your MADE TRADE products. If you’re not completely satisfied, you may return unused items in their original packaging within 15 days of receipt. Please see our full Returns Policy for more details.
How do I initiate a return?
Please contact our team at [email protected] with your order number and reason for return. We’ll guide you through the process.
Our Values & Ethics
How does MADE TRADE practice sustainability?
Our commitment extends from our products to our packaging and shipping. We carefully vet every artisan for ethical and sustainable practices, use recycled and biodegradable packaging, and partner with shipping providers that prioritize environmental responsibility.
Do you support BIPOC-owned businesses?
Absolutely. We proudly feature products from BIPOC-owned businesses as part of our commitment to supporting a diverse global community of makers.
Have more questions? Feel free to reach out to our mindful team at [email protected]. We’re here to help!
With gratitude,
The MADE TRADE Team